Through vigilant remote technical support, we at Mindray, are constantly working to ensure that your Mindray systems when installed are fully operational and up to date. However, we know that the unexpected can occur from time to time. When it does, know that we have your back. The Mindray Technical Support team is strongly committed to maintaining the uptime of your systems and is ready to offer you expert support whether remotely (when applicable), via phone, or in person.
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We are Ready to Assist You

Through vigilant remote technical support, we at Mindray, are constantly working to ensure that your Mindray systems when installed are fully operational and up to date. However, we know that the unexpected can occur from time to time. When it does, know that we have your back. The Mindray Technical Support team is strongly committed to maintaining the uptime of your systems and is ready to offer you expert support whether remotely (when applicable), via phone, or in person.

Our Field Service Organization consists of field service engineers and managers who are:

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• Available 24/7
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• Fully trained in our corporate training facilities
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• Continually kept abreast of latest product information
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• Fully stocked with service parts and loaner or rental equipment
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• Ready to respond to requests for service within two hours
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Each field service engineer is committed to ensuring uninterrupted operation of your systems and your continued satisfaction

Mail-In Service (Remote Service)

Ready to meet your mail-in service and maintenance needs, the Mindray Repair Centers are proud to deliver cost-effective repair and rapid turn-around.
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With a single phone call you can:

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• Schedule timely cost-effective service
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• Arrange for loaner equipment to minimize downtime while equipment is being serviced
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• Be assured that your equipment is being serviced by highly trained professionals
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Replacement/Repair Parts

We only use Mindray certified replacement parts, diagnostic software, preventive maintenance kits and accessories.

Field Service Organization

Our Field Service Organization consists of field service engineers and managers who are:

• Available 24/7
• Fully trained in our corporate training facilities
• Continually kept abreast of latest product information
• Fully stocked with service parts and loaner or rental equipment
• Ready to respond to requests for service within two hours

Each field service engineer is committed to ensuring uninterrupted operation of your systems and your continued satisfaction

Mail-In Service (Remote Service)

Ready to meet your mail-in service and maintenance needs, the Mindray Repair Centers are proud to deliver cost-effective repair and rapid turn-around.

With a single phone call you can:

• Schedule timely cost-effective service
• Arrange for loaner equipment to minimize downtime while equipment is being serviced
• Be assured that your equipment is being serviced by highly trained professionals

Replacement/Repair Parts

We only use Mindray certified replacement parts, diagnostic software, preventive maintenance kits and accessories.

With a single call to our Dispatch Call Center you can schedule timely, cost effective service quickly and efficiently. Our resources are available 24/7.

To schedule service call:

    877.913.9663 (toll free)
\r\n    650.316.3199 (outside North America)

We are available to speak with you live Monday – Friday (excluding U.S. holidays)

    Patient Monitoring and Anesthesia:   8:30 a.m. to 5:30 p.m. ET

    Ultrasound:   8:30 a.m. to 8:30 p.m. ET

After Hours Phone Support (TSE on call):

After hours, our centralized resources will respond to your call and will access the appropriate support resources to assure timely communications and the most effective response. 

   Weekdays: 8:30pm - 11:00pm ET
\r\n   Weekends and Holidays: 11:00am – 11:00pm ET

Ultrasound Technical Support Dial-In Instructions:

Phone Support: 877-913-9663 (option 6)

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• #1 - Mindray Ultrasound Products
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• #2 - Zonare Ultrasound Products
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Ultrasound Tech Support Email: UIStechsupport@sddsjs.com

>> You can also report an issue using this form <<

Mindray Repair Centers

Our Repair Centers are located in Mahwah, New Jersey and San Jose, California. Each location is staffed with a team of professional service specialists.

Dispatch Call Center

With a single call to our Dispatch Call Center you can schedule timely, cost effective service quickly and efficiently. Our resources are available 24/7.

To schedule service call:

    877.913.9663 (toll free)
    650.316.3199 (outside North America)

We are available to speak with you live Monday – Friday (excluding U.S. holidays)

    Patient Monitoring and Anesthesia:   8:30 a.m. to 5:30 p.m. ET

    Ultrasound:   8:30 a.m. to 8:30 p.m. ET

After Hours Phone Support (TSE on call):

After hours, our centralized resources will respond to your call and will access the appropriate support resources to assure timely communications and the most effective response. 

   Weekdays: 8:30pm - 11:00pm ET
   Weekends and Holidays: 11:00am – 11:00pm ET

Ultrasound Technical Support Dial-In Instructions:

Phone Support: 877-913-9663 (option 6)

• #1 - Mindray Ultrasound Products
• #2 - Zonare Ultrasound Products

Ultrasound Tech Support Email: UIStechsupport@sddsjs.com

>> You can also report an issue using this form <<

Mindray Repair Centers

Our Repair Centers are located in Mahwah, New Jersey and San Jose, California. Each location is staffed with a team of professional service specialists.

Service manuals are available to customers on the Service Portal. Please register for access here.
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Service Manuals

Service manuals are available to customers on the Service Portal. Please register for access here.